TMS/TCMS Suggestion Box

Thank you for your participation! Your continuing support and feedback is a vital force that helps shape EZ Facility into an ever more powerful tool for managing your business.

The suggestions made here are all read by our engineering team. We also encourage you to use this opportunity to vote for the smart ideas that would benefit everyone. Worthy suggestions with popular support will receive extra consideration and guide the direction of our future development plans.

I would like to suggest ...

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  1. Enter own payment type

    We are needing to add a payment type to our options, we currently have all the cards and online direct debit, and Account credit, to which we use for bacs payments. We are needing to add MOTO system payment type to be PCI complaint for payment running. Could this please either be added, or the option to add a payment type ourselves

    7 votes
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      1 comment  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
    • canceling reservations

      I have clients who reserve time, then cancel. since this time is not booked through a trainer, but for their team rental space, when they cancel, all I can do is delete the reservation. I would like to be able to check them in just like I do for trainers. it would be nice to be able to document the time and reason for cancelation. this way I can explain to them why they are billed (24 hour cancellation policy) and have the documentation right with the billing.

      2 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow ability to set WEEK VIEW instead of month view on calendar

        Allow ability to set default view of calendar on self-service to be WEEK VIEW rather than month view. This would allow clients to see the entire list of sessions for the day instead of the list being cut off with "see more".

        3 votes
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          0 comments  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
        • having the option of taking out session reminders when people subscribe to emails

          We do not use the booking system on EZ and do not send session reminders so customers are now complaining that they are not receiving session reminders because they are getting an email saying they have successfully subscribed to session reminders and credit card expiration. This has led to complaints and customers asking for emails for classes which is a service that we do not offer. Can this be taken out or changed for EZ users to select if they offer it at their facility?

          1 vote
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            0 comments  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
          • Invoices / Confirmation emails for $0 sales

            I would like to suggest that confirmation / invoice emails be sent anytime someone registers into a group, regardless if there's a fee or not.
            Currently, when registering into a group that is not charging money, no invoices or confirmation emails are sent. This has caused much confusion several times and pokes holes in our "please show your receipt at the door" for certain events.

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Changing "Team Name" in new Self Service site

              I'd like to be able to change the "Team Name" under the "Basic" information form. Probably would be easiest to just make it the Subgroup name but wouldn't mind if it was an editable feature for each type of registration.

              3 votes
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                0 comments  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
              • There should be a column on the main page where today's birthdays appear every day.

                This would be so much easier and time-efficient than generating the birthday reports and checking them all the time to send birthday messages.

                4 votes
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                  0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
                • a method for group registrations to be open to a specific age range only

                  When I set up group registrations, I'd like to be able to select an age range that is appropriate. If the members birthday does not comply with the age range, then an error message would notify the client that they need choose another group.

                  1 vote
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                    0 comments  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
                  • Purchases made through "book sessions" should actually book the client in that session.

                    When a client clicks on a specific class in "Book Sessions", it leads them to believe they are BOOKING THAT SESSION. Now the nice thing is that if they have not already purchased a package, they have the option to BUY through the window that has popped up when they clicked on a specific class. By clicking on BUY in the specific class window, it makes them think they are buying a package to book that specific session. They do not intuitively know that they have to go back to "book sessions" and click on that class again to book…

                    16 votes
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                      1 comment  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
                    • Custom Package Plan to include a tab for a custom invoice date

                      When customising the packages. where you have start date and end date of the package. I would like to see a customisable date for INVOICE DATE and DATE DUE.

                      This would help my company greatly as now I have to change those dates on each and every invoice.

                      6 votes
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                        0 comments  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
                      • To be notified if another user deletes a booking.

                        I would like to be notified. Maybe a pop up comes up when I log in, or an email is sent, if another user deletes a booking my account puts in.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • I would like to see an option to be able to set reminder for current members, potential members etc..

                          I offer members a discount if they commit to the gym for 12 months then it auto renews into a month to month membership at a higher price point. I would like to be able to have the ability to set a reminder for that account when their year comes close to be able to have them commit to a year before the price raise. Basically be able to set reminders for individual accounts.

                          4 votes
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                            0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                          • Membership Reports - more info

                            I would appreciate some more summary info in the Membership Overview report. Specifically, I'm interested in knowing subtotals of members by age decade (i.e. - how many members are in their 60's or 30's, etc.) broken down by membership type as well as overall totals.

                            1 vote
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                              0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                            • Automatically email a customer who misses a session, or has not scanned in.

                              I would like to see an email being automatically generated and sent to a customer who has booked a session and has not turned up, or has avoided scanning in on arrival.

                              80 votes
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                                15 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                              • Self Service | My Schedule Filter

                                For the Self Service platform My Schedule filter, can we set the filters so that we can select more than one family member (i.e. checkboxes instead of multiple choice)? Also, is there any way to improve the visibility of the filter feature? Not everyone knows the filter icon. Maybe in the left column where it shows the user name, there is a drop down to see names of shared account members. Thanks.

                                4 votes
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                                  0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
                                • Please highlight "On Hold" on account page so it stands out

                                  When account billing has been placed on hold, it needs to stand out so it is easily noticed by staff when pulling up an account. Have it come up in highlighter yellow or bright red, anything that would make it stand out. Thank you.

                                  6 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • navigating between months - don't switch days

                                    When in the month mode in calendars - when switching between months, keep the day of the week the same. expample: today I switched from Mondays in November to December and the day of the week switched from Monday to Thursday. Should stay the same

                                    14 votes
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                                      2 comments  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 5 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • xero

                                        I see that you link into Quickbooks, will you be linking into Xero cloud based software? This would be fantastic!

                                        7 votes
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                                          0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Link to Xero accounts

                                          I see that you are linking to Quickbooks accounts. I would like for EZ to link directly into Xero accounts. I'm hoping this is something you can look at soon.

                                          7 votes
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                                            0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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