TMS/TCMS Suggestion Box

Thank you for your participation! Your continuing support and feedback is a vital force that helps shape EZ Facility into an ever more powerful tool for managing your business.

The suggestions made here are all read by our engineering team. We also encourage you to use this opportunity to vote for the smart ideas that would benefit everyone. Worthy suggestions with popular support will receive extra consideration and guide the direction of our future development plans.

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  1. Add a field on the client tab for nickname/preferred name

    It would be helpful to have an additional field on the client tab to capture a nickname or preferred name.

    1 vote
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      0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
    • bundling packages to membership contract

      Automatic addition and removal of packages to various membership options

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Stop logging me out every 10 minutes!

        I just spent 20 minutes rewriting our online signup description. When I clicked update I was taken to the login screen (presumably due to 'inactivity' as I had been writing rather than clicking things). I logged in and boom! all my writing had disappeared as it does not autosave. There is no need to log out so often even when there is some inactivity, let alone when I'm actually doing something.

        84 votes
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          2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
        • Have the ability to change the name of Registrations in the Self-Service portal

          With the new update and Groups being added to the Self-Service portal, could we possibly have the option to change the name of Registrations? Much like how we can change the name of Rentals and Sessions on the Self-Service site.

          7 votes
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            0 comments  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow documents to be emailed to an entire group at the same time

            The current system requires me to individually send a document to each group participant vs. a group email sending out the document.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Add Past Due Amount Column to Client View - Next to Last Session

              I'd like to see the past due amount easily on the client view. That way I don't have to click into each person. Also, I can pull the entire team up and see which team members are past due at one time. Helps my front desk without having to print a report each time.

              1 vote
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                1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
              • There's 85 pages of suggestions. I wonder if any of them get resolved?

                Is there a way to find out if any of the suggestions get resolved?

                1 vote
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                  0 comments  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
                • Invoicing and "deducted sessions"

                  I have many customers that get very confused when they receive their invoices as it shows the "deducted sessions" on the bottom of it. Invoices should be more customizable and simply show what they are billing billed for. Every month I get up to 20 people confused about this and why it even exists. I have called EZ to get this feature removed from our invoicing and they cannot do it. Customers have been extremely frustrated and have asked multiple times for it to be removed. It is frustrating for me as there is nothing I can do about it,

                  1 vote
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                    0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                  • Create a mass client delete option on client page or create mass delete client page. Criteria for deletion is base on 0% client usage.

                    Add a "delete selected clients" on the client page with "merge duplicates" and "invite for self-service" or create a page for clients with 0-10% usage, this can be based on how many times they use the facilities or check out equipment.

                    1 vote
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                      0 comments  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
                    • Making Assessments Viewable to the Clients

                      I would like for my clients to be able to view assessments on their self service profile. With many clients it is nearly impossible to keep them updated on their growth each week, month, etc.

                      I will be posting everyday until this is resolved. Thanks in Advance.

                      Day 2 - TLA

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Being able to track revenue based on tags on client account

                        It would be great to track revenue based on the tag of a client. That way if we have a speed and agility class and have multiple athlete's we can track what sport does the most revenue for us so we know how to better source our marketing efforts.

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Adding "NOT" as an option for email filters

                          The email system currently has AND and OR as email filter options. I would like to be able to exclude a group from an email. There's an option to exclude a category, but as currently each client can only have one category, it's not very flexible. Basically, I want to be able to email people who have NOT yet signed up for an activity or who do not meet a particular filter option. The purpose is for recruiting people into new activities.

                          3 votes
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                            0 comments  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
                          • Mailchimp Integration

                            I'd really like to see integration with a more robust email platform. There just isn't much data behind the email system. It's disappointing. I'd like to be able to see changes over time - which isn't available at all, especially since what info there is goes away after a few months.

                            48 votes
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                              0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ability to Claim Family Members in Self-Service

                                Add the ability for a parent to claim their children in the Self-Service account. The only way for them to manage their family from one account is if we go through the painful process on the back end. If there were a way for them to enter validation information and add their children to their account it would make the booking sessions process much easier for us as many families attend sessions together.

                                15 votes
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                                  0 comments  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
                                • AUTO EMAIL MEMBER / CLIENT when credit/debit FAILS

                                  There needs to be a way to set up a template that is automatically sent to members / clients when their form of payment fails immediately... Unless we go through failures on a daily basis, it may be a month before we run a report of failures, and by then someone may now owe (2) months worth of service which is aggravating to the customer. It's much easier to make a call after running reports, and saying "you should have received an email when the payment failed to process" that way the fault lies on them for not updating. It…

                                  25 votes
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                                    1 comment  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Text messaging notifications of on-line bookings. REALLY NEED THIS FEATURE! PLEASE!

                                    Emails are great for new client setup and package purchases, but bookings need to be a priority. We need to know immediately that a booking has been scheduled.

                                    8 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Check in doesnt sign itself out

                                      The check in always times out. Someone always has to be at the computer this way

                                      1 vote
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                                        0 comments  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 4 votes
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                                          0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Create Packages that offer more than 1 service

                                          IE - packages that include 1 personal training and 2 group personal training sessions that can be auto-renewed on a weekly basis

                                          3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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