TMS/TCMS Suggestion Box

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I would like to suggest ...

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  1. Automatic Emails

    Desperately need to add automatic emails to clients under various circumstances. DO NOT use third party as you did with smartwaiver which increases our cost to efficiently use EX Facility. You guys have made some good improvements recently, this would be a highly valuable one and would help you stand out vs competition.

    (i.e. session reminder, no-show's for classes, birthdays, missed or declined payments, low checkin usage, etc)

    15 votes
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      1 comment  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
    • Automatically Print 2 Receipts-1 Merchant Copy & 1 Customer Copy

      When a customer pays with a credit card only the merchant copy is printed. Can you set up the system to automatically print two receipts when doing a credit card transaction? One copy for merchant and one copy for customer. It is time consuming when we are very busy to have to press the "re-print" button every time doing a credit card transaction.

      2 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Auto generated emails for members

        Please add an option for auto generated one month advance email notice in order to send an email to all related members for membership's auto renew and cancellation.

        12 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • There is no way to report revenue (only utilization) by a field or facility and you would have captured that in your scheduling

          There is no way to report revenue (only utilization) by a field or facility and you would have captured that field in your scheduling could that option be added.

          4 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 3 votes
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              1 comment  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
            • The inventory POS application would provide a sub-menu of sizes for each item (apparel).

              When selecting a piece of apparel POS should bring up a sub-menu to select the size of the apparel the customer is buying. With this option you wouldn't have to have a different selection for every size for one piece of apparel.

              2 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Why not just two letters to start a search?

                My gym has with just two letters in their last name. It's stupid that I can't search for them. Anyway, how about fixing it so I don't have clients yelling at me that I misspelled their names?

                1 vote
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                  0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                • delete button on change reservation popup

                  We have lots of available 1 hour reservations. Sometimes we want to schedule a 4 hour class (Trainer) that uses 3 venues. To schedule this we need to first delete all the conflicting 1 hour reservations for those venues. That's 4x3 = 12 deletes. Each one requires us to go into Delete Mode, click the reservation, click Delete Just This One, then click ok.

                  Sometimes we forget to go into delete mode and just click on the reservation. This brings up the Change Reservation dialog. Now we have to exit this, wait for a calendar refresh, and start again.

                  My…

                  1 vote
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                    0 comments  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
                  • act as a client

                    In troubleshooting Client issues, it would be very helpful to have an "act as" feature. Zendesk has a feature like this that is very useful.

                    The process would be: List a Client. Click "act as". The screen refreshes and the admin now has only the permissions of the "act as" person. A banner at the top of the window alerts the user that they are in "act as" mode. The banner also contains a button to exit "act as" mode.

                    1 vote
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                      0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                    • new reservation template

                      We allow members to book a resource for any hour of any day we are open. Each month we have to create a month of recurring one hour reservations for each resource we have. This isn't a problem but there are slight differences in some of our resources. With all the settings we find it is hard to get them all correct - we have to have quite a step-by-step document for our admin to follow.

                      I suggest having user created "templates" for reservations. These would specify start/stop/split time and a repeat pattern with begin and end of something like…

                      1 vote
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                        0 comments  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
                      • easy add of free packages to client

                        We have a lot of free packages that we give to our clients. On the Client view we have to add the packages one at a time with several clicks and pauses for each. This makes sense when payment is needed, but not for free packages.

                        When in the add package screen I'd like to have a list of free packages with a little "add" button next to each. I'd like to just click on that button and have the package added to the client.

                        1 vote
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                          0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                        • limit staff to using configured package for the resource

                          We have some packages that are only for a specific resource and no other. We configure reservations so that when a client uses the self service portal they can only apply certain packages.

                          However, when an admin user adds a client to a reservation, they can pick any of the packages that client has. For us this is wrong. We try to be careful but our clients have lots of packages and we've already made mistakes.

                          I suggest a permission in the Roles that we could set. "Restricted to use only Allowed Packages for adding Clients to Reservations"

                          1 vote
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                            0 comments  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
                          • Limit Reservation repeats to a number that can be handled

                            When creating repeating reservations there seems to be no limit to the number of linked reservations. For example, on each of our resources I generated one hour reservations, five days a week, for a year. I think it came out to 4100 linked reservations. I did that on 15 resources.

                            Well, this is way more than the system can really handle. Navigation became really slow and it was like working in molasses. We are new to EZF and some members of our team started investigating other solutions. Now that I've cut back to just 1 month's work on each resource…

                            1 vote
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                              0 comments  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
                            • Admin Schedule differentiate Venues and Trainers

                              On the Admin Schedule resources all look the same. Some are Venues and some are Trainers. It would be good to have some slightly different look to the two types since they have different attributes.

                              1 vote
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                                0 comments  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ability to force the input of post codes when players register via the leaders roster.

                                To aid with data capture we need the ability to collect post codes from players in teams, not just captains.

                                1 vote
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                                  0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                • Booking made on date and made by user

                                  Run a report showing all bookings made on a given date (even if no cost associated with booking) and filter by user

                                  3 votes
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                                    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Making Assessments Viewable to the Clients

                                    I would like for my clients to be able to view assessments on their self service profile. With many clients it is nearly impossible to keep them updated on their growth each week, month, etc.

                                    I will be posting everyday until this is resolved. Thanks in Advance.

                                    Day 1 - TLA

                                    6 votes
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                                      0 comments  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Figure a way to allow QB desktop users to upload revenue reports into QB just like you have for QB Online

                                      Our internet is notoriously unreliable and the owner does not want to move to QB Online as a result. I have asked before for a way to upload the csv version of the Revenue Report (charges and payments) to be able to be uploaded to QB for those of us using the desktop version. I am unclear as to why it is more complex that QB Online and why those of us using the desktop version are not being considered in this update/upgrade?

                                      1 vote
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                                        0 comments  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Adding/removing client in EZFacility should add/remove client in EZLeagues

                                        When the facility (or team captain via roster link) adds or removes a player from a subgroup in EZFacility, that change needs to be automatically done in EZLeagues as well. Currently when a change is made in EZFacility, EZLeagues does not change its rosters. When we print out game cards in EZLeagues, they are now inaccurate because players may have been added/deleted in EZFacility. Currently the only way to be sure the 2 systems are accurate is to manually compare each client. This takes countless hours with our nearly 2000 player league.

                                        3 votes
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                                          0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ability to add a coach to a subgroup

                                          For our youth soccer leagues, we have coaches that we would like to be able to add to a subgroup. Similar to adding a captain, however the coach would not show up on the roster/game card and would not be able to add registrants. This way the coach would be included in all email exchanges, and they would be able to view their team lists via a roster link.

                                          3 votes
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                                            0 comments  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
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