TMS/TCMS Suggestion Box

Thank you for your participation! Your continuing support and feedback is a vital force that helps shape EZ Facility into an ever more powerful tool for managing your business.

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  1. Create option to make postcode field mandatory

    Create option to make postcode field mandatory when captains / group organisers share link to register a team for a league competition / event.

    1 vote
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      0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
    • Self create Profile

      We would like to add computers/tablets for new clients to be able to fill out their own information to create their own profile. It would create less spelling errors

      2 votes
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        0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
      • Add invoice details or amount to email notification for credit card declines

        It would be nice to have the option to include the invoice amount in the text body to clients when credit cards are declined. For example, It looks like your {CardType} ending in {LastFourDigits} was declined when we tried to process your payment of {Amount} for {Item}.

        1 vote
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          0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
        • override opt-out email setting

          I like the opt-in / opt-out setting that Clients have for email blasts.

          However, we need the ability to send out an email to everyone without regard to the email setting.

          For example, imagine that we've had a major flood in our facility that has caused us to shut down for two days. We want to send an email to all of our members, without regard to their preference for email blasts.

          I would like a feature that allows this. Perhaps the permission for this feature is different than the normal email permissions. In our facility we'd like to give…

          1 vote
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            0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
          • Why not just two letters to start a search?

            My gym has with just two letters in their last name. It's stupid that I can't search for them. Anyway, how about fixing it so I don't have clients yelling at me that I misspelled their names?

            1 vote
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              0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
            • act as a client

              In troubleshooting Client issues, it would be very helpful to have an "act as" feature. Zendesk has a feature like this that is very useful.

              The process would be: List a Client. Click "act as". The screen refreshes and the admin now has only the permissions of the "act as" person. A banner at the top of the window alerts the user that they are in "act as" mode. The banner also contains a button to exit "act as" mode.

              1 vote
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                0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
              • easy add of free packages to client

                We have a lot of free packages that we give to our clients. On the Client view we have to add the packages one at a time with several clicks and pauses for each. This makes sense when payment is needed, but not for free packages.

                When in the add package screen I'd like to have a list of free packages with a little "add" button next to each. I'd like to just click on that button and have the package added to the client.

                1 vote
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                  0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability to force the input of post codes when players register via the leaders roster.

                  To aid with data capture we need the ability to collect post codes from players in teams, not just captains.

                  1 vote
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                    0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                  • Adding/removing client in EZFacility should add/remove client in EZLeagues

                    When the facility (or team captain via roster link) adds or removes a player from a subgroup in EZFacility, that change needs to be automatically done in EZLeagues as well. Currently when a change is made in EZFacility, EZLeagues does not change its rosters. When we print out game cards in EZLeagues, they are now inaccurate because players may have been added/deleted in EZFacility. Currently the only way to be sure the 2 systems are accurate is to manually compare each client. This takes countless hours with our nearly 2000 player league.

                    3 votes
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                      0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add a field on the client tab for nickname/preferred name

                      It would be helpful to have an additional field on the client tab to capture a nickname or preferred name.

                      1 vote
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                        0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                      • Invoicing and "deducted sessions"

                        I have many customers that get very confused when they receive their invoices as it shows the "deducted sessions" on the bottom of it. Invoices should be more customizable and simply show what they are billing billed for. Every month I get up to 20 people confused about this and why it even exists. I have called EZ to get this feature removed from our invoicing and they cannot do it. Customers have been extremely frustrated and have asked multiple times for it to be removed. It is frustrating for me as there is nothing I can do about it,

                        1 vote
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                          0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                        • 4 votes
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                            0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                          • I would like to see an option to be able to set reminder for current members, potential members etc..

                            I offer members a discount if they commit to the gym for 12 months then it auto renews into a month to month membership at a higher price point. I would like to be able to have the ability to set a reminder for that account when their year comes close to be able to have them commit to a year before the price raise. Basically be able to set reminders for individual accounts.

                            4 votes
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                              0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                            • Automatically email a customer who misses a session, or has not scanned in.

                              I would like to see an email being automatically generated and sent to a customer who has booked a session and has not turned up, or has avoided scanning in on arrival.

                              80 votes
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                                15 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                              • Expiry date for PT and class packages to be shown on the invoice.

                                We have had a few complaints from clients regarding the fact that they cant see when their package expires. On the back of this we have had to extend their packages which is costly to the business. I was wondering if their expiry date could appear maybe on their invoice? Or somewhere

                                1 vote
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                                  0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Easier phone or text messages to customers to confirm appointments

                                    I would like a simple way to send appointment confirmations by just entering the phone number in some sort of check box

                                    1 vote
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                                      0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                    • the ability to cancel a check in when done in error

                                      Our facility does a manual check in and sometimes the wrong member is selected in the drop down list. We need to be able to delete the wrong entry. Such errors affect the attendance report as well as the individual member information (fees charged, attendance, etc.)

                                      1 vote
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                                        0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                      • voucher generate codes

                                        when generating coupons/vouchers the system should create a code to enable the system to monitor the codes and make sure they can only be used once. As at present someone could have a voucher and use it as many times as they like!! If the gym is a one man band then it can be monitored but if you have lots of staff on different shifts its impossible to monitor.

                                        4 votes
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                                          0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 4 votes
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                                            0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
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