TMS/TCMS Suggestion Box

Thank you for your participation! Your continuing support and feedback is a vital force that helps shape EZ Facility into an ever more powerful tool for managing your business.

The suggestions made here are all read by our engineering team. We also encourage you to use this opportunity to vote for the smart ideas that would benefit everyone. Worthy suggestions with popular support will receive extra consideration and guide the direction of our future development plans.

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  1. ...to have the option of choosing the length of time that the auto log-off is set to.

    Staff who sign in are automatically logged off after 10 - 15 minutes. I would like to have the option of changing the length of time (either longer or shorter) for the auto log off.

    42 votes
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      0 comments  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
    • that our customers receive a confirmation email once registered

      Customers often ask us to send out the invoice/statement/confirmation after they register as they don't receive a confirmation email once they finalize their registration. That would eliminate a lot of work from the admin side.

      4 votes
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        0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
      • 9 votes
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          2 comments  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
        • Add payment screen print receipt

          After adding the payment I would love to see the option of printing the receipt or emailing the receipt to the customer.

          10 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Expiring Credit Card Report

            I would like there to be an option for the expiring credit cards report to ONLY tell me the members who are expiring within 60 days. Currently I have to scroll through 12 pages to find active members. This is not only a HUGE waste of time, it's not helpful. Please create an option to see both!

            7 votes
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              0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
            • Making the reports available by date.

              When I print a new member report or "export members" I should be able to choose the date of when the profile was entered. If I want to print the category prospects, I don't want all the prospects listed...I just want to know for a specific date range

              9 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Show Money on Account payments as being paid off on the payment date entered

                When adding a payment of "money on account" as of today's date, the reports don't show it as us paying off anything with any money as of today. So the reports are showing us as having not paid off that invoice today.
                Need a report that shows that we took that "money on account" payment today for a invoice.

                2 votes
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                  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                • Having the most current package show up FIRST instead of them being at the end. Numerous votes needed - add them up they are there.u

                  The most current packages should be listed first. You all keep saying it has to have numerous votes - there are at least 6 different requests for this - add those votes up and you have them. This isn't a big deal - we should just be able to click on the date and have them change. MindBody and numerous other software does this. What's the issue?

                  2 votes
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                    0 comments  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
                  • Verification/Initial email for online registrations

                    When someone signs up online, they don't get a verification email like a client registered manually does. So they don't get any feedback or initial email saying that they have signed up to self-service. We have had a few people calling to confirm if they are signed up or not. Sure, they get invoices when they buy something but still it would be nice if they get initial confirmation email when they just sign-up as well.

                    1 vote
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                      0 comments  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
                    • Initiation Fee Revenue Category

                      We have two fees with a member signs up. One being the membership fee and the second being a facility trust fee. Both have different revenue categories. Having the initiation fee would be helpful in utilizing the facility trust but since the initiation fee goes into the same revenue line it creates an extra step for our staff as they sell a package to the member. Being able to rename initiation fee and having the option to send it into a different revenue category would save a lot of time for staff and would decrease front desk waits.

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Auto renew packages on same invoice as auto renew memberships

                        Members that have packages and memberships on auto renew get charged on their credit card for both which creates two payments. Would be very helpful to have them always on the same invoice so only one payment comes off their credit cards

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • an Activity Report option for EZ Leagues

                          I find the Activity Report in EZ Facility very useful. It would be great if a similar report was available for EZ Leagues.

                          1 vote
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                            0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                          • Filters on detailed check-in's report

                            Have the ability to filter the check-in report so that it only counts one check-in per member per day.

                            3 votes
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                              0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                            • SHOPPING CART FEATURE in online registration

                              NEED this option- registering for multiple items at once VERY inconvenient for customer
                              Have been looking for this option for over 2 years- very frustrating

                              3 votes
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                                0 comments  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
                              • Payroll report

                                You should be able to select all trainers and have the data for each trainer separate in the report. Otherwise you have to pick each trainer individually, which is ridiculous.

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • When anyone taps the card-reader, it automatically registers them- it's tedious to make sure you're on the right page every time.

                                  If a staff member is away from reception, it's our policy to make sure they leave the customer check-in active. Alas, it's sometimes forgotten, which leads to a number of people walking through the door unchecked, leaving the staff member to enter them manually. Surely there's some way for the card-reader to "wake up" the check-in portal?

                                  1 vote
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                                    0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Our clients can't find their packages in self service. I was assured this would be changed two years ago.

                                    The only way for our clients to view what they have purchased is to first book a session. Why can't there be a "my packages" tab, or under "my account" show a list of packages. This is utterly stupid and I've had EZfacility on the phone assuring me this would be updated...that was over 2 years ago and nothing has changed. Very tempting to look at EZfacility's competitors for better options at this point.

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Extend the calendar sync longer than 90 days

                                      The calendar only syncs the 90 days ahead - which means users can only see dates into June. We have a long winter and most leagues book in October but can not see our dates for the following June. Why a 90 only sync? Please consider going out longer than that!

                                      1 vote
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                                        0 comments  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Re-vamp our website, bigspringssports.com

                                        Make the website more user friendly. Our customers are having more problems buying & scheduling this year. Have yet to have a customer able to schedule themselves. Also, allow them to fill the cart an make one payment instead of separate payments for cages & turf. Would be nice if customers can cancel on their own before the 24 hour period. And make website mobile friendly too.

                                        1 vote
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                                          0 comments  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 4 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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