TMS/TCMS Suggestion Box

Thank you for your participation! Your continuing support and feedback is a vital force that helps shape EZ Facility into an ever more powerful tool for managing your business.

The suggestions made here are all read by our engineering team. We also encourage you to use this opportunity to vote for the smart ideas that would benefit everyone. Worthy suggestions with popular support will receive extra consideration and guide the direction of our future development plans.

I would like to suggest ...

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  1. Stop logging me out every 10 minutes!

    I just spent 20 minutes rewriting our online signup description. When I clicked update I was taken to the login screen (presumably due to 'inactivity' as I had been writing rather than clicking things). I logged in and boom! all my writing had disappeared as it does not autosave. There is no need to log out so often even when there is some inactivity, let alone when I'm actually doing something.

    46 votes
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      2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    • Mailchimp Integration

      I'd really like to see integration with a more robust email platform. There just isn't much data behind the email system. It's disappointing. I'd like to be able to see changes over time - which isn't available at all, especially since what info there is goes away after a few months.

      29 votes
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        0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
      • Purchases made through "book sessions" should actually book the client in that session.

        When a client clicks on a specific class in "Book Sessions", it leads them to believe they are BOOKING THAT SESSION. Now the nice thing is that if they have not already purchased a package, they have the option to BUY through the window that has popped up when they clicked on a specific class. By clicking on BUY in the specific class window, it makes them think they are buying a package to book that specific session. They do not intuitively know that they have to go back to "book sessions" and click on that class again to book…

        13 votes
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          1 comment  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
        • AUTO EMAIL MEMBER / CLIENT when credit/debit FAILS

          There needs to be a way to set up a template that is automatically sent to members / clients when their form of payment fails immediately... Unless we go through failures on a daily basis, it may be a month before we run a report of failures, and by then someone may now owe (2) months worth of service which is aggravating to the customer. It's much easier to make a call after running reports, and saying "you should have received an email when the payment failed to process" that way the fault lies on them for not updating. It…

          10 votes
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            1 comment  ·  Account Administration  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability to Claim Family Members in Self-Service

            Add the ability for a parent to claim their children in the Self-Service account. The only way for them to manage their family from one account is if we go through the painful process on the back end. If there were a way for them to enter validation information and add their children to their account it would make the booking sessions process much easier for us as many families attend sessions together.

            2 votes
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              0 comments  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
            • Automatically email a customer who misses a session, or has not scanned in.

              I would like to see an email being automatically generated and sent to a customer who has booked a session and has not turned up, or has avoided scanning in on arrival.

              77 votes
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                15 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
              • Self Service | My Schedule Filter

                For the Self Service platform My Schedule filter, can we set the filters so that we can select more than one family member (i.e. checkboxes instead of multiple choice)? Also, is there any way to improve the visibility of the filter feature? Not everyone knows the filter icon. Maybe in the left column where it shows the user name, there is a drop down to see names of shared account members. Thanks.

                4 votes
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                  0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
                • Please highlight "On Hold" on account page so it stands out

                  When account billing has been placed on hold, it needs to stand out so it is easily noticed by staff when pulling up an account. Have it come up in highlighter yellow or bright red, anything that would make it stand out. Thank you.

                  6 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • 5 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Please design a Deposit report that groups deposits by day. I hate having to pull a report for each day and build my own reports.

                      PLEASE design a deposit report that shows daily deposits over time...week/month/whatever I want.

                      1 vote
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                        0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                      • Customers phone numbers to appear on the reports sheet

                        It would be handy if Customers phone numbers appeared on the report sheet.

                        1 vote
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                          0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            0 comments  ·  Customer Administration  ·  Flag idea as inappropriate…  ·  Admin →
                          • navigating between months - don't switch days

                            When in the month mode in calendars - when switching between months, keep the day of the week the same. expample: today I switched from Mondays in November to December and the day of the week switched from Monday to Thursday. Should stay the same

                            11 votes
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                              1 comment  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow Family members to Purchase Sessions and apply them to everyone in their Self-Service Account

                              We have grouped a couple of families under one self service account. If the parent purchases 3 packages hoping to apply it to themselves and their two kids, the package is only available under the parents name and cannot be applied to the two children. This means they have to purchase another two packages for the one session unless you go behind the scenes and share them. Please allow us to set it so that packages may be shared among grouped customers.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Have an option for one individual to book multiple slots within one session

                                Many of our customers want to book a friend or family member from out of town for a session and that individual has no use for a self service account. They purchase two packages, but are unable to reserve two spots. Please add this option.

                                1 vote
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                                  0 comments  ·  Online Interaction  ·  Flag idea as inappropriate…  ·  Admin →
                                • xero

                                  I see that you link into Quickbooks, will you be linking into Xero cloud based software? This would be fantastic!

                                  4 votes
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                                    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Link to Xero accounts

                                    I see that you are linking to Quickbooks accounts. I would like for EZ to link directly into Xero accounts. I'm hoping this is something you can look at soon.

                                    4 votes
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                                      0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Please add another notification sound to differentiate between invalid membership and scan not recognized

                                      We have everyone scan in whether they are a member or not. The sound is the same for non-members or unpaid membership as it is if their fingerprint doesn't scan at all. Therefore, people cannot tell if their scan actually read or if there is a problem, so they keep trying to scan over and over again.

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Put a time stamp on changes in EZ Facility

                                        When making changes to games or rentals on EZ Facility, there should be a time and date stamp of when the changes occurred.

                                        4 votes
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                                          0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add a PDF document to the emails

                                          It would be great to have the ability to add a PDF document to any email that you send.

                                          12 votes
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                                            0 comments  ·  General Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
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